Login & Authentication

Signing in to Shipedge Warehouse Pro is the first step to accessing warehouse operations on your Android device. This guide covers the login process, authentication flow, and how to resolve common sign-in issues.

Shipedge Warehouse Pro Login

Shipedge Warehouse Pro uses token-based authentication. When you enter your access code, the app validates it with the Shipedge server and receives a session token. This token allows you to access features based on your user permissions.

What happens during login:

Your access code is validated against the server
Your device is verified and activated
Your user permissions are loaded
A session token is created for your session
You’re redirected to the main menu

Signing In

Launch the App

Open Shipedge Warehouse Pro from your device’s app drawer. The login screen appears automatically.
Enter Your Access Code

In the password field, enter your access code:
- The field hint shows “Scan or enter access code” if a physical keyboard is detected
- The field hint shows “Enter access code” if no physical keyboard is detected
- You can scan a barcode if your access code is in barcode format
- Or type the access code manually
Tap OK

Tap the OK button to submit your credentials. The button becomes disabled during authentication.
Wait for Authentication

You’ll see a progress indicator with “Please wait - Processing…” while the app:
- Connects to the Shipedge server
- Validates your access code
- Checks device activation
- Loads your user permissions
Access Granted

On successful authentication:
- Your password field is cleared
- A session token is stored
- You’re automatically redirected to the main menu
- Your available features are displayed based on permissions

Manual Entry

Enter your access code using the on-screen keyboard or a physical keyboard if available.

Barcode Scanning

If your access code is provided as a barcode:

Tap the camera icon on the login screen
Scan the barcode using your device camera
The access code is automatically entered

Authentication Flow

The login process follows these steps:

1. Input Validation

Checks that password field is not empty
Shows “Enter access code” if field is empty

2. Response Handling

Processes server response
Handles success or error messages
Stores user data and permissions

3. Navigation

On success: Navigates to main menu
On error: Displays error message and allows retry

The app displays different messages based on authentication results:

Success Messages

Successful Login:

Password field is cleared
You’re redirected to the main menu
No error message is shown

Error Messages

“No connection to internet”

Your device cannot reach the Shipedge server
Check your internet connection (Wi-Fi or mobile data)
Verify you’re not in airplane mode
Try again when connection is restored

“Your request was registed, try again”

Your device registration request was received
Wait a moment and try logging in again
Contact your administrator if the issue persists

“Error, try again please”

Invalid access code or authentication failed
Verify you entered the correct access code
Check for typos or extra spaces
Contact your administrator if the code should be valid

“You do not have any activity activated, please contact your wms admin”

Your user account has no permissions assigned
Contact your WMS administrator to activate activities for your account
You need at least one activity permission to use the app

Once you’re signed in:

Main Menu Access:

You’re redirected to the main menu
Available features are displayed based on your permissions
Only features you’re allowed to use are shown

Session Management:

Your session token is stored for the current session
Session remains active until you close the app
You’ll need to sign in again when you reopen the app

User Information Loaded:

User ID
User name
Recount settings
Activity permissions
Warehouse information

💡 Best Practices

Keep Access Code Secure

Don’t share your access code with others. Treat it like a password and keep it confidential.

Check Connection First

Verify your internet connection before attempting to sign in to avoid connection errors.

Contact Admin for Issues

If you consistently can’t sign in, contact your administrator. They can verify your account status and device activation.

Check these items:

Internet Connection
- Verify Wi-Fi or mobile data is enabled
- Try opening a web browser to test connectivity
- Disable and re-enable your connection
Device Activation
- Confirm your device is activated in the system
- Check for “device not activated” error messages
- Contact administrator if needed
App State
- Close and reopen the app
- Clear app cache if problems persist
- Restart your device if needed

Password Field Issues

Can’t type in password field:

Tap the field to focus it
Check that keyboard is enabled
Restart the app if keyboard doesn’t appear

Security Features

Device Verification:

Each device is identified by Android ID
Device must be activated before use
Rooted devices are blocked for security

Session Management:

Tokens are device-specific
Sessions don’t persist after app closure
Re-authentication required on each app launch

Error Handling:

Password field clears after failed attempts
Error messages don’t reveal sensitive information
Multiple failed attempts may trigger account review

Advanced: Warehouse Settings

If you need to change warehouse settings:

Access Settings:

Tap the app icon 5 times quickly on the login screen
Or long-press the main icon to see device ID
Settings window opens for warehouse configuration

Settings Options:

Change warehouse name
Update warehouse key
Configure external order settings

Next Steps

After successful login:

Main Menu Navigation - Learn how to navigate the app and access features
App Overview - Review available features and operations