Quality Control Process

This guide walks you through the complete quality control process from loading orders to completing verification. Follow these steps to verify packed orders accurately before they ship.

Quick Start

Enter or scan a Shipping#, Tray#, or Container ID to load an order. Then scan bins, UPCs, or SKUs to verify each product. The app matches scanned items to the order automatically.

Overview of the Process

The quality control process follows these main steps:

1. Choose load mode - Select Ship#, Tray#, or Container ID
2. Load order - Enter or scan Shipping#, Tray#, or Container ID
3. View product list - See all products that need verification
4. Verify products - Scan bins, Product IDs, UPCs, or SKUs
5. Complete verification - Finish when all products are verified
6. Close boxes - Handle multiple boxes if needed

Step-by-Step Process

1. Choose Your Load Mode

   Select how you want to load orders from the toolbar menu:

   • Ship#: Load orders by shipping number
   • Tray#: Load orders by tray number
   • Container ID: Load orders by container ID

   The mode determines what you scan to load orders.

2. Load an Order

   For Ship# Mode:

   • Enter or scan a Shipping# in the search field
   • Tap OK or press Enter
   • The app loads all products for that shipment

   For Tray# Mode:

   • Enter or scan a Tray# in the search field
   • Tap OK or press Enter
   • The app loads products in that tray

   For Container ID Mode:

   • Enter or scan a Container ID in the search field
   • Tap OK or press Enter
   • The app loads products in that container

3. Review Product List

   After loading, the app shows a list of products that need verification:

   • Bin location: Where each product should be
   • Product details: SKU, description, UPC, Product ID
   • Quantity ordered: How many were ordered
   • Quantity picked: How many were picked
   • Status: Whether product is checked or not
   • Location: Physical location in warehouse
   • Lot and expiration: If applicable
   • UOM: Unit of Measure if applicable
   • Packaging: Tray/box information

   Review the list to understand what needs verification.

4. Scan or Enter Product Information

   In the search field:

   • Scan bin barcode, UPC, Product ID, or SKU
   • Or type the information manually
   • Press Enter or wait for scanner to send data

   The app processes your scan and matches it to the order.

5. Handle Multiple Matches

   If the same product appears multiple times in the order:

   • The app shows a list of matching products
   • Each product shows its bin location
   • Tap the product you’re verifying
   • The app verifies that specific product

   Tip: The app suggests the bin location for products with the same code.

6. Verify Product Matches Order

   After scanning:

   • The app checks if the scanned item matches the order
   • If correct, the product is marked as verified
   • Quantity picked is updated automatically

   If product doesn’t match:

   • App shows error message
   • You can try scanning again
   • Check you’re scanning the correct product

7. Handle Serial Numbers

   If the order contains products that require serial number tracking:

   • A confirmation dialog appears automatically
   • Message shows: “Quality control does not register serials, do you want to continue anyway?”
   • Tap Continue to proceed with verification
   • Quality Control verifies products but does not register serial numbers
   • Serial tracking is handled by other modules in the system

   Note: When serial products are detected, you can continue with quality control verification. Serial number registration happens in other parts of the system, not in Quality Control.

8. Continue Verifying Products

   After verifying one product:

   • Search field clears automatically
   • Scan or enter the next product
   • Continue until all products are verified
   • List updates as you verify products
   • Verified products show as “checked”

9. Complete Verification

   When all products are verified:

   • The app automatically creates a verification report
   • In the system the order status updates to “finishedQC”
   • Verification is logged in the system
   • You can start a new order

10. Close Box/Package (If Multiple Boxes)

    If the order has multiple boxes and is in Processing status:

    • Close Package button appears showing box number
    • Tap “Close Package [number]” when box is complete
    • App saves box contents to server
    • Continue with next box if needed
    • Complete all boxes before finishing order

11. Change Packaging (If Needed)

    If you need to change packaging and the order is in Processing status:

    • Look above the product list for the packaging name (shows current box/package name)
    • Tap the packaging name to open the change packaging dialog
    • Enter new Pack ID manually or scan the packaging barcode using the camera icon
    • Tap OK to save the new packaging
    • App verifies and updates packaging for the entire order
    • Packaging information updates in system

12. Start New Order

    After completing verification:

    • Tap New button to clear current order
    • Or enter new Shipping#/Tray#/Container ID
    • Load next order for verification
    • Continue with quality control process

Detailed Feature Explanations

Loading Modes

Switching Modes:

• Select mode from toolbar menu
• Mode persists until changed
• Hint and input type change automatically
• Each mode loads orders differently

Ship# Mode:

• Load orders by shipping number
• Best for standard order verification
• Hint: “Enter Shipping#”
• Input type: Numeric

Tray# Mode:

• Load orders by tray number
• Best for tray-based picking systems
• Hint: “Enter tray#”
• Input type: Text

Container ID Mode:

• Load orders by container ID
• Best for container-based shipping
• Hint: “Enter Container id”
• Input type: Text

Serial Number Tracking

When Serial Products are Detected:

• Confirmation dialog appears automatically
• Message: “Quality control does not register serials, do you want to continue anyway?”

Serial Handling Process:

1. Order loads with serial products → Confirmation dialog appears
2. Tap Continue to proceed with QC verification
3. Quality Control verifies products normally
4. Serial numbers are not registered in Quality Control
5. Serial tracking happens in other modules

Important Notes:

• Quality Control does not register serial numbers
• You can verify products even if they require serials
• Serial number registration is handled by other parts of the system
• The confirmation dialog allows you to continue with verification

Product List Display

Information Shown:

• Bin: Location where product is stored
• Product details: SKU, description, UPC, Product ID
• Quantity ordered: Total quantity needed
• Quantity picked: How many were picked
• Status: Checked (verified) or unchecked (needs verification)
• Location: Physical warehouse location
• Lot and expiration: If applicable
• UOM: Unit of Measure if applicable
• Packaging: Tray/box information
• Box number: Which box the product is in

List Updates:

• Updates automatically as you verify products
• Verified products show as “checked”
• Unverified products remain unchecked
• List refreshes after each verification

Closing Boxes/Packages

Status Requirement

Closing boxes/packages only works when the order is in Processing status. If the order is in a different status, this feature will not be available.

When Multiple Boxes:

• Order has multiple boxes (boxNumberTotal > 1)
• Order must be in Processing status
• Close Package button appears
• Button shows current box number
• Close each box when complete

Close Box Process:

1. Verify all products in current box
2. Tap “Close Package [number]” button
3. App saves box contents to server
4. Box status updates to “Synced”
5. Continue with next box if needed

Box Status:

• Open: Box is being filled
• Closed: Box is complete but not synced

Multiple Box Summary:

• If multiple boxes, shows summary dialog
• Lists all boxes and their contents
• Review before finalizing
• All boxes must be closed before order completes

Changing Packaging

When to Change Packaging:

• Order must be in Processing status
• Need to update Pack ID for order
• Packaging information is incorrect
• Moving products to different packaging

Change Packaging Process:

1. Press on the name of the package
2. Enter new Pack ID or scan packaging barcode
3. App verifies Pack ID exists
4. Updates packaging for entire order

Pending Work

Resuming Pending Work:

• If you have unfinished verification work
• App loads pending work automatically on startup
• Shows products that still need verification
• Continue where you left off

Pending Work Item Display:

Each item in the pending work list shows:

• Checkbox: Shows selection status
• Quantity counter: Shows verification progress
• SKU information:
  • SKU name (e.g., “Sku celular”)
  • Product description (e.g., “nuevo modelo - Morado”)
• Product details:
  • Product ID: Unique identifier for the product
  • Location: Physical warehouse location (e.g., “Loc -SERIALES-”)
  • Category: Product category (e.g., “Category REGULAR”)
• Bin information
• Lot and expiration (if applicable)

Pending Work Process:

1. App detects pending work in database
2. Shows products that need verification
3. Continue verifying products
4. Complete verification when done

Visual Indicators:

• Unchecked items: Show yellow quantity counter, indicating pending verification
• Checked items: Show green quantity counter, indicating completed verification
• Different backgrounds: Items may have different background colors to distinguish them
• Separators: Visual separators between items help organize the list

Common Workflows

Standard Quality Control

1. Select Ship# mode → Enter Shipping#
2. Review product list → Start verifying
3. Scan bin/UPC/SKU → Verify each product
4. Complete verification → Order finishes automatically
5. Start new order → Repeat process

Quality Control with Serial Numbers

1. Load order → Serial products detected
2. Confirmation dialog appears → Shows “Quality control does not register serials, do you want to continue anyway?”
3. Tap Continue → Proceed with verification
4. Scan products → Verify each product normally
5. Complete verification → Order finishes
6. Note: Serial numbers are not registered in Quality Control (handled by other modules)

Quality Control with Multiple Boxes

1. Load order → Multiple boxes detected
2. Verify products in box 1 → Scan products
3. Close Package 1 → Tap close button
4. Continue with box 2 → Verify products
5. Close Package 2 → Complete box
6. Review summary → All boxes synced
7. Order completes → Start next order

Quality Control by Tray

1. Select Tray# mode → Enter tray number
2. Load products in tray → Review list
3. Verify products → Scan bins/UPCs/SKUs
4. Complete verification → Tray verified
5. Start next tray → Continue process

Troubleshooting

”Error shipping number try again please”

Problem: Shipping number doesn’t exist or is invalid.

Solutions:

• Check shipping number spelling
• Verify shipping number exists in system
• Try scanning instead of typing
• Contact supervisor if issue persists

”Error, try again please”

Problem: Scanned item doesn’t match order.

Solutions:

• Verify you’re scanning correct product
• Check bin location matches
• Ensure product matches order
• Try scanning different identifier (UPC vs SKU)

Multiple Products Found

Problem: Same code appears multiple times in order.

Solutions:

• Select specific product from list
• Check bin location for each match
• Verify each occurrence separately
• Use bin location to identify correct product

Missing Items Not Found

Problem: Can’t locate missing items.

Solutions:

• Use missing item search feature
• Check suggested shipments
• Verify bin locations
• Contact supervisor if item truly missing

Cannot Close Box

Problem: Close box button doesn’t work.

Solutions:

• Verify all products in box are checked
• Check if box has products
• Ensure box number is correct
• Try closing box again

💡 Best Practices

Verify Before Shipping

Always verify orders before they ship. This catches errors early and prevents customer complaints.

Handle Missing Items Immediately

Address missing items right away. Use the search feature to find products before completing verification.

Use the Right Mode

Choose the load mode that matches your workflow. Ship# for orders, Tray# for trays, Container ID for containers.

Verify Bin Locations

Check bin locations match what’s shown. Verify you’re checking products from correct bins.

Related Features

Next Steps:

• Quality Control Overview - Learn about the Quality Control feature
• Picking Overview - Understand the picking process that comes before QC
• Main Menu Navigation - Navigate between features efficiently