Skip to content
Shipedge Warehouse Pro Logo Shipedge Warehouse Pro

Returns Overview

The Returns module lets you search and process customer returns in the warehouse. You can search for returns using the shipping number, tracking number, or RMA number. Once you find a return, you can view all its details and update its status to “In warehouse” when the package arrives at the warehouse.

This feature helps maintain accurate return records and ensures returned products are processed correctly.

Returns Screen

Why Use Returns?

Section titled “Why Use Returns?”

Quick search

Search for returns using three different methods: Shipping#, Tracking#, or RMA. This makes it easy to find any return quickly.

Complete information

View all return details on a single screen: customer information, products, dates, and current status.

Status updates

Update the return status to “In warehouse” when the package physically arrives at the warehouse.

Integrated scanning

Use the device camera to scan barcodes instead of typing manually.

How to Search for a Return

Section titled “How to Search for a Return”

  1. Open the Returns module

    From the app’s main menu, select Returns. The Returns screen opens with three empty search fields.

  2. Choose a search method

    You can search using any of these three fields:

    • Tracking#: Tracking number of the return package
    • Shipping#: Shipping number of the original order
    • RMA: Return Merchandise Authorization number

    You only need to fill one of these fields. When you click on a field, the other two are automatically cleared.

  3. Enter the search value

    You can type the number manually or use a scanner:

    • Camera: Tap the camera icon in the top bar to use the device camera barcode scanner
    • Keyboard: Type the number manually using the device keyboard

  4. Search for the return

    After entering the value, tap the OK button. The app searches for the return on the server and displays the details if found.

  5. Review the details

    If the return is found, you’ll see all the information in the “Details” section below the search fields.

Update Status to “In warehouse”

Section titled “Update Status to “In warehouse””

returns process

When a return package physically arrives at the warehouse, you can update its status:

  1. Verify the status

    Search for the return using one of the search methods. Check that the Status shows IN-TRANSIT.

  2. Confirm the button is enabled

    If the status is IN-TRANSIT, the In warehouse button will be enabled and appear active. If the status is PROCESSING, the button will be disabled.

  3. Update the status

    Tap the In warehouse button. The app sends the update to the server and changes the return status.

Scanner Usage

Section titled “Scanner Usage”

Camera Scanner

Section titled “Camera Scanner”

To use the device camera:

  1. Tap the camera icon in the top bar of the screen
  2. If you don’t have the “Barcode Scanner” app installed, the app will ask you to install it
  3. Scan the barcode with the camera
  4. The value will be automatically entered in the active field and the return will be searched

Action Buttons

Section titled “Action Buttons”

OK

Section titled “OK”
  • Function: Searches for the return using the value entered in the active field
  • When to use: After entering a Tracking#, Shipping#, or RMA

In warehouse

Section titled “In warehouse”
  • Function: Updates the return status to “In warehouse”
  • When to use: When the return package physically arrives at the warehouse
  • Status required: Only works when Status is IN-TRANSIT

Cancel

Section titled “Cancel”
  • Function: Closes the Returns module and returns to the main menu
  • When to use: When you want to exit the module without processing any returns

💡 Best Practices

Section titled “💡 Best Practices”

Verify status before updating

Always check that the Status is IN-TRANSIT before tapping “In warehouse”. This ensures you only update returns that have actually arrived at the warehouse.

Review all details

Before updating the status, review all return details to make sure they match the physical package you received.

One field at a time

The app only allows searching using one field at a time. When you click on a field, the others are automatically cleared to avoid confusion.

Troubleshooting

Section titled “Troubleshooting”

Return Not Found

Section titled “Return Not Found”

Problem: After searching, no return information appears.

Solutions:

  • Verify you entered the correct number (Tracking#, Shipping#, or RMA)
  • Make sure you have an internet connection
  • Try a different search method (for example, if Tracking# doesn’t work, try Shipping# or RMA)
  • Verify that the return exists in the system

”In warehouse” Button is Disabled

Section titled “”In warehouse” Button is Disabled”

Problem: The “In warehouse” button appears grayed out and you can’t click it.

Solution: This is normal. The button only enables when the return status is IN-TRANSIT. If the status is PROCESSING, the button remains disabled because the return has already been processed or is in a different state.

Next Steps

Section titled “Next Steps”