FAQ

Introduction

This FAQ answers the most common questions about Shipedge Warehouse Pro. Find quick answers to setup questions, feature explanations, troubleshooting tips, and more.

If you don’t find your answer here, check the Troubleshooting Guide or Contact Support for additional help.

Setup & Installation

How do I configure my warehouse?

The warehouse configuration window appears automatically when you first open the app. Enter your warehouse name and key, then tap “Proceed”. The app saves these settings for future use.

Steps:

Open the app
Enter warehouse name in the settings window
Enter warehouse key
Select external order option (Yes/No)
Tap “Proceed”

See Settings Overview for detailed instructions.

What is a warehouse key?

A warehouse key is a security code that authenticates your device with the Shipedge warehouse server. Your warehouse administrator provides this key. It’s unique to your warehouse and required for login.

Where to get it: Contact your warehouse administrator or company IT department.

How do I set up Bluetooth scanner?

Enable Bluetooth on your Android device
Pair your scanner with the device (check scanner manual)
Open Shipedge Warehouse Pro
The app detects paired scanners automatically
Tap the Bluetooth status indicator to verify connection

See Bluetooth Scanner Setup for detailed instructions.

Can I use multiple warehouses?

Yes, you can configure multiple warehouses, but only one can be active at a time. The app stores all warehouse configurations. Switch warehouses by changing the active warehouse in settings.

Note: Only warehouses with status “ON” are active. Other warehouses are stored but inactive.

What does “External order” mean in settings?

External order integration allows the app to work with external order systems. Select “Yes” if your warehouse uses external order integration, or “No” if you only use Shipedge orders.

Default: “No” (standard Shipedge orders)

Why can’t I log in?

Common login problems and solutions:

“Error, try again please”:

Check your access code is correct
Verify warehouse name and key are correct
Check internet connection
Try again after a few seconds

“No connection to internet”:

Check WiFi or mobile data is enabled
Verify internet connection works
Check warehouse server is accessible

“Out of service”:

Warehouse key may be incorrect
Contact warehouse administrator to verify key
Check warehouse server status

“Please contact your supplier to active your device”:

Device needs to be activated by administrator
Contact your warehouse administrator
Provide device serial number if requested

See Login & Authentication for more help.

What is my access code?

Your access code is your user password for logging into the app. Enter it when prompted after configuring warehouse settings. If you forgot your access code, contact your warehouse administrator.

Note: Access codes are managed by your warehouse administrator, not Shipedge support.

Why do I see “Your request was registered, try again”?

This message appears when your login request is being processed. Wait a few seconds and try logging in again. If the problem persists, contact your warehouse administrator.

How do I find my device serial number?

The device serial number is shown when you long-press the main app icon on the login screen. It’s also available in Android Settings → About Phone → Serial Number.

Why it’s needed: Some warehouses require device activation using the serial number.

Features & Functionality

How does sync work?

Sync sends local data to the Shipedge server. The app checks for pending sync automatically and shows an alert flag when sync is needed. Tap the Sync button to send pending data manually.

Automatic: App checks for sync when you open Time Tracking Manual: Tap Sync button to sync immediately Status: Red alert flag shows when sync is needed

See Sync Settings for detailed information.

Can I work offline?

Yes, the app stores data locally in SQLite database. You can work offline and sync when connection is restored. Some features require internet connection (like login and initial data loading).

Offline features:

Scanning products
Recording inventory changes
Time tracking
Local data storage

Requires internet:

Login
Initial data loading
Sync to server
Real-time updates

How do I change picking routes?

Picking routes are configured by your warehouse administrator, not in the app. The app uses the route type set for your warehouse (bin-based or location-based). Contact your administrator to change route types.

Route types:

Bin route: Pick by bin location
Location route: Pick by warehouse location

What is double picking?

Double picking allows picking the same item twice in a single order. This is a warehouse configuration option set by your administrator. The app respects this setting automatically.

Default: “no” (double picking disabled)

How do I use batch serial entry?

Batch serial entry is enabled by default (Users.batchSerial = true). When scanning products that require serial numbers, you can enter multiple serials in sequence. The app processes them automatically.

When to use: Products that require individual serial number tracking.

Troubleshooting

Why isn’t my scanner connecting?

Check these:

Bluetooth is enabled on device
Scanner is paired with device
Scanner is turned on and charged
Scanner is within range
Try restarting Bluetooth connection

In the app:

Tap Bluetooth status indicator to verify connection
Check scanner appears in paired devices
Try disconnecting and reconnecting

See Bluetooth Scanner Setup for troubleshooting.

Why isn’t data syncing?

Common causes:

No internet connection
Warehouse server unavailable
Pending sync data exists but sync hasn’t run
Sync button not tapped

Solutions:

Check internet connection
Verify warehouse server is accessible
Tap Sync button in Time Tracking
Wait for sync to complete
Check alert flag disappears after sync

See Sync Settings for troubleshooting steps.

Why does the app crash?

Common causes:

Low device memory
Corrupted app data
Incompatible Android version
Device-specific issues

Solutions:

Restart your device
Clear app cache (Settings → Apps → Shipedge Warehouse Pro → Clear Cache)
Reinstall app (you’ll need to reconfigure warehouse)
Check Android version compatibility
Contact support with device information

Why can’t I find a product or bin?

Check these:

Product/Bin exists in warehouse system
Correct warehouse is active
Search term is spelled correctly
Try scanning instead of typing
Check if product/bin is active

Error messages:

“Item not found” - Product doesn’t exist or isn’t active
“Bin or Tag or Sku or Upc or ProdID does not exist” - Item not found in system

Why do I see “Error please try again”?

This generic error message appears when an operation fails. Try these steps:

Check internet connection
Verify warehouse settings are correct
Try the operation again
Restart the app
Check for app updates

If error persists, note the exact steps that cause it and contact support.

Sync & Data

How often does data sync?

Sync happens manually when you tap the Sync button. The app checks for pending sync automatically when you open Time Tracking, but doesn’t sync automatically. You control when to sync.

Best practice: Sync regularly, especially before closing the app or switching devices.

What happens if sync fails?

If sync fails:

Data remains on your device
Alert flag stays visible
You can try syncing again
Check internet connection
Verify warehouse server is accessible

Data safety: Unsynced data stays on your device until sync succeeds. Don’t delete app data if sync fails.

Can I sync multiple times?

Yes, you can sync multiple times. The app only syncs data that hasn’t been synced yet. After successful sync, data status changes from “Sync” to “Synced” and won’t sync again.

What data gets synced?

Time Tracking syncs:

Project start times
Project stop times
Total time worked
Project comments
User and project IDs

Other modules sync:

Picking data
Inventory changes
Quality control results
Cycle count results
Returns processing

How do I know if sync worked?

Success indicators:

Alert flag disappears
No error messages
Data appears on server (if you can verify)
Sync button works without errors

Failure indicators:

Alert flag remains visible
Error messages appear
Sync button doesn’t respond
Data doesn’t appear on server

Hardware & Devices

What Android version do I need?

Check AndroidManifest.xml for minimum requirements. The app typically requires Android 4.0 (API 14) or higher, but check the current version requirements.

Current target: Android 9.0 (API 28) based on codebase analysis.

Can I use the camera for scanning?

Yes, the app supports camera scanning. Some features prompt you to install a barcode scanner app from Google Play if needed. The app uses the device camera for barcode scanning.

Permissions: App requires CAMERA permission.

Why isn’t vibration working?

Vibration requires the VIBRATE permission, which the app requests. Check Android Settings → Apps → Shipedge Warehouse Pro → Permissions → Vibration is enabled.

Note: Vibration provides feedback for errors and important actions.

Can I use the app on tablets?

Yes, the app works on tablets, but it’s optimized for phones. The app uses portrait orientation only, so tablets display in portrait mode.

Best experience: Phone-sized devices (5-7 inches).

Settings & Configuration

How do I change warehouse settings?

Warehouse settings are configured during initial setup. To change settings:

Clear app data (Settings → Apps → Shipedge Warehouse Pro → Clear Data)
Reopen app
Settings window appears
Enter new warehouse information

Warning: Clearing app data removes all local data. Sync important data first.

What is capacity setting?

Capacity limits the quantity you can process in operations. It’s loaded from the server when you log in and stored in app settings. Contact your administrator to change capacity limits.

Where it’s used: Various operations respect capacity limits to prevent over-processing.

What is tray setting?

Tray setting determines if tray functionality is used in Quality Control. It’s loaded from server settings. Value 0 means no tray, other values enable tray features.

Default: 0 (tray disabled)

How do I reset app settings?

To reset settings:

Go to Android Settings → Apps → Shipedge Warehouse Pro
Tap “Storage”
Tap “Clear Data”
Reopen app and reconfigure

Warning: This removes all local data. Sync important data first.

Error Messages

What does “No connection to internet” mean?

This error appears when the app can’t reach the warehouse server. Check:

Internet connection is enabled
WiFi or mobile data is working
Warehouse server is accessible
Firewall isn’t blocking connection

What does “Out of service” mean?

This error (errorKeyWh) means the warehouse key is incorrect or the warehouse service is unavailable. Check:

Warehouse key is correct
Warehouse name is correct
Contact administrator to verify credentials

What does “Please contact your supplier to active your device” mean?

Your device needs activation by your warehouse administrator. Contact them with your device serial number to activate the device.

Device serial: Long-press app icon on login screen or check Android Settings.

What does “Error, try again please” mean?

This generic error (errorPass) usually means login failed. Try:

Verify access code is correct
Check warehouse settings
Ensure internet connection
Try again after a few seconds

What does “Your request was registered, try again” mean?

Your login request is being processed. Wait a few seconds and try logging in again. If problem persists, contact your warehouse administrator.

Account & Access

How do I create an account?

Use the Signup button in the app settings window:

Open app (settings window appears)
Tap “Signup” button
Follow instructions on Shipedge signup page
Return to app and configure warehouse

Alternative: Visit https://www.shipedge.com/app-signup/ directly.

Who manages my account?

Your warehouse administrator manages your account, permissions, and access. Contact them for:

Account creation
Password reset
Permission changes
Access problems

Can I use the app without an account?

No, you need an account to use the app. The app requires login with access code after configuring warehouse settings.

How do I get warehouse credentials?

Contact your warehouse administrator or company IT department. They provide:

Warehouse name
Warehouse key
User access code
Device activation (if needed)

Next Steps:

Getting Help - Learn about all help resources
Contact Support - Get direct help from support team
Troubleshooting Guide - Solutions for common problems
Settings Overview - Understand all settings

Getting Started:

App Overview - Learn about the app
Installation & Setup - Set up the app
Login & Authentication - Learn about login

Features:

Sync Settings - Understand data synchronization
Bluetooth Scanner Setup - Set up scanner
App Configuration - Learn about configuration

Summary

This FAQ covers the most common questions about Shipedge Warehouse Pro:

✅ Setup Questions - Warehouse configuration, scanner setup, account creation
✅ Login Issues - Common login problems and solutions
✅ Features - How features work and how to use them
✅ Troubleshooting - Solutions for common problems
✅ Sync & Data - Data synchronization questions
✅ Hardware - Device and hardware questions
✅ Settings - Configuration and settings questions
✅ Error Messages - What error messages mean