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FAQ

This FAQ answers the most common questions about Shipedge Warehouse Pro. Find quick answers to setup questions, feature explanations, troubleshooting tips, and more.

If you don’t find your answer here, check the Troubleshooting Guide or Contact Support for additional help.

Setup & Installation

Section titled “Setup & Installation”

How do I configure my warehouse?

Section titled “How do I configure my warehouse?”

The warehouse configuration window appears automatically when you first open the app. Enter your warehouse name and key, then tap “Proceed”. The app saves these settings for future use.

Steps:

  1. Open the app
  2. Enter warehouse name in the settings window
  3. Enter warehouse key
  4. Select external order option (Yes/No)
  5. Tap “Proceed”

See Settings Overview for detailed instructions.

What is a warehouse key?

Section titled “What is a warehouse key?”

A warehouse key is a security code that authenticates your device with the Shipedge warehouse server. Your warehouse administrator provides this key. It’s unique to your warehouse and required for login.

Where to get it: Contact your warehouse administrator or company IT department.

Can I use multiple warehouses?

Section titled “Can I use multiple warehouses?”

Yes, you can configure multiple warehouses, but only one can be active at a time. The app stores all warehouse configurations. Switch warehouses by changing the active warehouse in settings.

Note: Only warehouses with status “ON” are active. Other warehouses are stored but inactive.

What does “External order” mean in settings?

Section titled “What does “External order” mean in settings?”

External order integration allows the app to work with external order systems. Select “Yes” if your warehouse uses external order integration, or “No” if you only use Shipedge orders.

Default: “No” (standard Shipedge orders)

Login & Authentication

Section titled “Login & Authentication”

Why can’t I log in?

Section titled “Why can’t I log in?”

Common login problems and solutions:

“Error, try again please”:

  • Check your access code is correct
  • Verify warehouse name and key are correct
  • Check internet connection
  • Try again after a few seconds

“No connection to internet”:

  • Check WiFi or mobile data is enabled
  • Verify internet connection works
  • Check warehouse server is accessible

“Out of service”:

  • Warehouse key may be incorrect
  • Contact warehouse administrator to verify key
  • Check warehouse server status

“Please contact your supplier to active your device”:

  • Device needs to be activated by administrator
  • Contact your warehouse administrator
  • Provide device serial number if requested

See Login & Authentication for more help.

What is my access code?

Section titled “What is my access code?”

Your access code is your user password for logging into the app. Enter it when prompted after configuring warehouse settings. If you forgot your access code, contact your warehouse administrator.

Note: Access codes are managed by your warehouse administrator, not Shipedge support.

Why do I see “Your request was registered, try again”?

Section titled “Why do I see “Your request was registered, try again”?”

This message appears when your login request is being processed. Wait a few seconds and try logging in again. If the problem persists, contact your warehouse administrator.

How do I find my device serial number?

Section titled “How do I find my device serial number?”

The device serial number is shown when you long-press the main app icon on the login screen. It’s also available in Android Settings → About Phone → Serial Number.

Why it’s needed: Some warehouses require device activation using the serial number.

Features & Functionality

Section titled “Features & Functionality”

How does sync work?

Section titled “How does sync work?”

Sync sends local data to the Shipedge server. The app checks for pending sync automatically and shows an alert flag when sync is needed. Tap the Sync button to send pending data manually.

Automatic: App checks for sync when you open Project Clock Manual: Tap Sync button to sync immediately Status: Red alert flag shows when sync is needed

See Sync Settings for detailed information.

Can I work offline?

Section titled “Can I work offline?”

Yes, you can work offline and sync when connection is restored. Some features require internet connection (like login and initial data loading).

Offline features:

  • Scanning products with camera
  • Recording inventory changes
  • Project clock
  • Local data storage

Requires internet:

  • Login
  • Initial data loading
  • Sync to server
  • Real-time updates

How do I change picking routes?

Section titled “How do I change picking routes?”

Picking routes are configured by your warehouse administrator, not in the app. The app uses the route type set for your warehouse (bin-based or location-based). Contact your administrator to change route types.

Route types:

  • Bin route: Pick by bin location
  • Location route: Pick by warehouse location

What is double picking?

Section titled “What is double picking?”

Double picking allows picking the same item twice in a single order. This is a warehouse configuration option set by your administrator. The app respects this setting automatically.

Default: “no” (double picking disabled)

How do I use batch serial entry?

Section titled “How do I use batch serial entry?”

Batch serial entry is enabled by default. When scanning products that require serial numbers, you can enter multiple serials in sequence. The app processes them automatically.

When to use: Products that require individual serial number tracking.

Troubleshooting

Section titled “Troubleshooting”

Why isn’t data syncing?

Section titled “Why isn’t data syncing?”

Common causes:

  • No internet connection
  • Warehouse server unavailable
  • Pending sync data exists but sync hasn’t run
  • Sync button not tapped

Solutions:

  1. Check internet connection
  2. Verify warehouse server is accessible
  3. Tap Sync button in Time Tracking
  4. Wait for sync to complete
  5. Check alert flag disappears after sync

See Sync Settings for troubleshooting steps.

Why does the app crash?

Section titled “Why does the app crash?”

Common causes:

  • Low device memory
  • Corrupted app data
  • Incompatible Android version
  • Device-specific issues

Solutions:

  1. Restart your device
  2. Clear app cache (Settings → Apps → Shipedge Warehouse Pro → Clear Cache)
  3. Reinstall app (you’ll need to reconfigure warehouse)
  4. Check Android version compatibility
  5. Contact support with device information

Why can’t I find a product or bin?

Section titled “Why can’t I find a product or bin?”

Check these:

  • Product/Bin exists in warehouse system
  • Correct warehouse is active
  • Search term is spelled correctly
  • Try scanning instead of typing
  • Check if product/bin is active

Error messages:

  • “Item not found” - Product doesn’t exist or isn’t active
  • “Bin or Tag or Sku or Upc or ProdID does not exist” - Item not found in system

Why do I see “Error please try again”?

Section titled “Why do I see “Error please try again”?”

This generic error message appears when an operation fails. Try these steps:

  1. Check internet connection
  2. Verify warehouse settings are correct
  3. Try the operation again
  4. Restart the app
  5. Check for app updates

If error persists, note the exact steps that cause it and contact support.

Sync & Data

Section titled “Sync & Data”

How often does data sync?

Section titled “How often does data sync?”

Sync happens manually when you tap the Sync button. The app checks for pending sync automatically when you open Time Tracking, but doesn’t sync automatically. You control when to sync.

Best practice: Sync regularly, especially before closing the app or switching devices.

What happens if sync fails?

Section titled “What happens if sync fails?”

If sync fails:

  • Data remains on your device
  • Alert flag stays visible
  • You can try syncing again
  • Check internet connection
  • Verify warehouse server is accessible

Data safety: Unsynced data stays on your device until sync succeeds. Don’t delete app data if sync fails.

Can I sync multiple times?

Section titled “Can I sync multiple times?”

Yes, you can sync multiple times. The app only syncs data that hasn’t been synced yet. After successful sync, data status changes from “Sync” to “Synced” and won’t sync again.

What data gets synced?

Section titled “What data gets synced?”

Project Clock syncs:

  • Project start times
  • Project stop times
  • Total time worked
  • Project comments
  • User and project IDs

Other modules sync:

  • Picking data
  • Inventory changes
  • Quality control results
  • Cycle count results
  • Returns processing

How do I know if sync worked?

Section titled “How do I know if sync worked?”

Success indicators:

  • Alert flag disappears
  • No error messages
  • Sync button works without errors

Failure indicators:

  • Alert flag remains visible
  • Error messages appear
  • Sync button doesn’t respond

Hardware & Devices

Section titled “Hardware & Devices”

What Android version do I need?

Section titled “What Android version do I need?”

The app typically requires Android 4.0 or higher, but check the current version requirements.

Current target: Android 9.0 based on codebase analysis.

Can I use the camera for scanning?

Section titled “Can I use the camera for scanning?”

Yes, the app supports camera scanning. Some features prompt you to install a barcode scanner app from Google Play if needed. The app uses the device camera for barcode scanning.

Permissions: App requires CAMERA permission.

Why isn’t vibration working?

Section titled “Why isn’t vibration working?”

Vibration requires the VIBRATE permission, which the app requests. Check Android Settings → Apps → Shipedge Warehouse Pro → Permissions → Vibration is enabled.

Note: Vibration provides feedback for errors and important actions.

Can I use the app on tablets?

Section titled “Can I use the app on tablets?”

Yes, the app works on tablets, but it’s optimized for phones. The app uses portrait orientation only, so tablets display in portrait mode.

Settings & Configuration

Section titled “Settings & Configuration”

How do I change warehouse settings?

Section titled “How do I change warehouse settings?”

Warehouse settings are configured during initial setup. To change settings:

  1. Clear app data (Settings → Apps → Shipedge Warehouse Pro → Clear Data)
  2. Reopen app
  3. Settings window appears
  4. Enter new warehouse information

Warning: Clearing app data removes all local data. Sync important data first.

What is tray setting?

Section titled “What is tray setting?”

Tray setting determines if tray functionality is used in Quality Control. It’s loaded from server settings. Value 0 means no tray, other values enable tray features.

Default: 0

Error Messages

Section titled “Error Messages”

What does “Out of service” mean?

Section titled “What does “Out of service” mean?”

This error means the warehouse key is incorrect or the warehouse service is unavailable. Check:

  • Warehouse key is correct
  • Warehouse name is correct
  • Contact administrator to verify credentials

What does “Please contact your supplier to active your device” mean?

Section titled “What does “Please contact your supplier to active your device” mean?”

Your device needs activation by your warehouse administrator. Contact them with your device serial number to activate the device.

Device serial: Long-press app icon on login screen or check Android Settings.

What does “Your request was registered, try again” mean?

Section titled “What does “Your request was registered, try again” mean?”

Your login request is being processed. Wait a few seconds and try logging in again. If problem persists, contact your warehouse administrator.

Account & Access

Section titled “Account & Access”

Who manages my account?

Section titled “Who manages my account?”

Your warehouse administrator manages your account, permissions, and access. Contact them for:

  • Account creation
  • Password reset
  • Permission changes
  • Access problems

Can I use the app without an account?

Section titled “Can I use the app without an account?”

No, you need an account to use the app. The app requires login with access code after configuring warehouse settings.

How do I get warehouse credentials?

Section titled “How do I get warehouse credentials?”

Contact your warehouse administrator or company IT department. They provide:

  • Warehouse name
  • Warehouse key
  • User access code
  • Device activation (if needed)
Section titled “Related Resources”

Next Steps:

Getting Started:

Features: