Getting Help

Introduction

Need help with Shipedge Warehouse Pro? This guide shows you how to find answers and get support when you need it. Whether you’re troubleshooting an issue, learning a new feature, or setting up your account, there are several ways to get assistance.

The app includes built-in help resources, and this documentation site provides detailed guides for every feature. Start here to learn the best ways to get help.

Quick Start

Start by checking the documentation for your specific feature. Most questions are answered in the feature guides. If you can’t find what you need, contact support.

Ways to Get Help

Documentation Guides

Step-by-step guides for every feature. Search for your specific task or browse by category.

Troubleshooting Guide

Common problems and solutions. Check here first if something isn’t working.

FAQ Section

Quick answers to frequently asked questions about features and setup.

Contact Support

Reach our support team for technical assistance or questions not covered in documentation.

App Signup

Need to create an account? Use the Signup button in the app settings window.

Release Notes

Stay updated with new features, improvements, and bug fixes in each app version.

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Using Documentation

The best place to start is the documentation. It covers every feature with step-by-step instructions.

Finding Documentation

By Feature:

• Browse the sidebar navigation to find your feature
• Use the search function to find specific topics
• Check the Getting Started section for basics

By Problem:

• Go to Troubleshooting Guide for common issues
• Check FAQ for quick answers
• Search for error messages or symptoms

Documentation Sections

Getting Started:

• App Overview
• Installation & Setup
• Login & Authentication
• Main Menu Navigation
• Bluetooth Scanner Setup

Core Operations:

• Replenishment
• Picking
• Cycle Count
• Quality Control
• Bins Management
• Returns

Settings & Configuration:

• Settings Overview
• User Preferences
• Sync Settings
• App Configuration

Hardware & Devices:

• Bluetooth Scanner Usage
• Camera Usage
• Device Setup
• Hardware Troubleshooting

How to Use Documentation

1. Identify Your Question

   What are you trying to do? What problem are you experiencing? Be specific.

2. Find the Right Section

   Browse the sidebar or use search to find relevant documentation.

3. Read the Guide

   Follow step-by-step instructions. Most guides include troubleshooting tips.

4. Try the Solution

   Follow the steps exactly as written. Check for common mistakes.

5. Check Troubleshooting

   If it doesn’t work, check the Troubleshooting section at the bottom of most guides.

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Using the Troubleshooting Guide

The Troubleshooting Guide provides solutions for common problems.

When to Check Troubleshooting

• Something isn’t working as expected
• You see an error message
• A feature behaves differently than documented
• You’ve tried the documentation but still have issues

Common Problem Categories

Connection Issues:

• Can’t connect to warehouse server
• Bluetooth scanner won’t connect
• Sync problems

Login Problems:

• Can’t log in
• Settings window won’t save
• Wrong warehouse configuration

Feature Issues:

• Feature doesn’t work as expected
• Data not syncing
• Scanner not working

Device Problems:

• App crashes
• Performance issues
• Storage problems

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Contacting Support

If documentation doesn’t solve your issue, contact support for help.

When to Contact Support

Contact support for:

• Issues not covered in documentation
• Problems that persist after trying troubleshooting steps
• Account setup questions
• Feature requests or feedback
• Technical problems you can’t resolve

Before contacting support:

• Check documentation for your issue
• Try troubleshooting steps
• Note error messages or symptoms
• Gather device information (Android version, app version)

How to Contact Support

From the App:

• Use the Signup button in settings if you need account help
• Note your warehouse name and device information

From Documentation:

• Visit the Contact Support page for contact information
• Include details about your issue
• Provide device and app version information

Information to Provide

When contacting support, include:

Problem Description:

• What you were trying to do
• What happened instead
• When the problem started
• Steps to reproduce the issue

Device Information:

• Android version
• App version (found in app settings)
• Device model
• Warehouse name

Error Details:

• Error messages (exact text)
• Screenshots if possible
• What you’ve already tried

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App Signup and Account Help

If you need to create an account or have account-related questions, use the Signup feature in the app.

Using the Signup Button

The Signup button appears in the Settings window when you first open the app or when no warehouse is configured.

1. Open Settings Window

   The settings window appears automatically if no warehouse is configured. If it doesn’t appear, you may need to clear app data.

2. Tap Signup Button

   Tap the “Signup” button at the bottom of the settings window.

3. Complete Signup Form

   Follow the instructions on the Shipedge signup page to create your account.

4. Return to App

   After signup, return to the app and enter your warehouse name and key.

Account Setup Help

Need warehouse credentials?

• Contact your warehouse administrator
• Check with your company’s IT department
• Use the Signup page to request access

Forgot warehouse key?

• Contact your warehouse administrator
• Check company documentation
• Use support contact if administrator unavailable

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FAQ Section

The FAQ section answers common questions quickly.

Common Questions

Setup Questions:

• How do I configure my warehouse?
• What is a warehouse key?
• How do I set up Bluetooth scanner?

Feature Questions:

• How does sync work?
• Can I work offline?
• How do I change picking routes?

Troubleshooting Questions:

• Why can’t I log in?
• Why isn’t my scanner connecting?
• Why isn’t data syncing?

Check the FAQ page for complete answers to these and more questions.

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Release Notes

Stay updated with app changes and improvements.

What Release Notes Include

New Features:

• New functionality added
• Feature improvements
• New modules or activities

Bug Fixes:

• Problems resolved
• Stability improvements
• Performance enhancements

Changes:

• Modified features
• Updated workflows
• Configuration changes

How to Check Your Version

In the App:

• App version is shown in Android system settings
• Check Device.appVersion in technical logs (for developers)
• Version format: “25.7.1” (major.minor.patch)

Version Information:

• Version code: 203 (internal version number)
• Version name: 25.7.1 (user-visible version)
• Found in: AndroidManifest.xml

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Best Practices for Getting Help

Check Documentation First

Most questions are answered in the documentation. Search for your specific issue before contacting support.

Be Specific

When asking for help, describe exactly what you’re trying to do and what happened. Include error messages.

Try Troubleshooting

Check the Troubleshooting Guide for your issue. Many problems have simple solutions.

Gather Information

Before contacting support, note your device info, app version, and exact error messages.

Follow Steps Exactly

When following documentation, follow steps in order. Skipping steps can cause problems.

Check for Updates

Make sure you’re using the latest app version. Updates often fix known issues.

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Self-Service Resources

Many issues can be resolved without contacting support.

Quick Fixes

App Won’t Start:

• Restart your device
• Clear app cache
• Reinstall the app (you’ll need to reconfigure warehouse)

Can’t Connect:

• Check internet connection
• Verify warehouse name is correct
• Check warehouse key is correct

Scanner Issues:

• Check Bluetooth is enabled
• Verify scanner is paired
• Restart Bluetooth connection

Sync Problems:

• Check internet connection
• Verify warehouse server is accessible
• Try manual sync

Documentation Resources

Feature Guides:

• Step-by-step instructions
• Best practices
• Common workflows

Troubleshooting:

• Problem descriptions
• Step-by-step solutions
• Prevention tips

Configuration Guides:

• Settings explanations
• Setup instructions
• Configuration options

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When to Escalate

Sometimes you need to contact support or your administrator.

Contact Support When

• Documentation doesn’t cover your issue
• Troubleshooting steps don’t work
• You see persistent errors
• Feature doesn’t work as documented
• Account or access problems

Contact Administrator When

• Need warehouse credentials
• User permissions issues
• Warehouse configuration problems
• Company-specific questions

Emergency Issues

For critical issues affecting operations:

1. Document the Problem: Note what happened and when
2. Try Quick Fixes: Restart app, check connection
3. Contact Support: Use support contact with urgency
4. Notify Administrator: Inform your warehouse administrator

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Related Resources

Next Steps:

• Contact Support - Get direct help from support team
• FAQ - Quick answers to common questions
• Troubleshooting Guide - Solutions for common problems
• Release Notes - Stay updated with app changes

Getting Started:

• App Overview - Learn about the app
• Installation & Setup - Set up the app
• Login & Authentication - Learn about login

Settings:

• Settings Overview - Understand all settings
• App Configuration - Learn about configuration

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Summary

Getting help with Shipedge Warehouse Pro is easy:

✅ Documentation First - Check guides for your feature or problem
✅ Troubleshooting - Common problems have quick solutions
✅ FAQ - Quick answers to frequent questions
✅ Support Contact - Get help when documentation doesn’t cover your issue
✅ Signup Button - Use app signup for account help
✅ Release Notes - Stay updated with app changes

Most questions are answered in the documentation. Start there, then use troubleshooting guides, and contact support if needed. The support team is here to help when you need it.