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Getting Help

Need help with Shipedge Warehouse Pro? This guide shows you how to find answers and get support when you need it. Whether you’re troubleshooting an issue, learning a new feature, or setting up your account, there are several ways to get assistance.

The app includes built-in help resources, and this documentation site provides detailed guides for every feature. Start here to learn the best ways to get help.

Ways to Get Help

Section titled “Ways to Get Help”

Documentation Guides

Step-by-step guides for every feature. Search for your specific task or browse by category.

Troubleshooting Guide

Common problems and solutions. Check here first if something isn’t working.

FAQ Section

Quick answers to frequently asked questions about features and setup.

Contact Support

Reach our support team for technical assistance or questions not covered in documentation.

Using Documentation

Section titled “Using Documentation”

The best place to start is the documentation. It covers every feature with step-by-step instructions.

Finding Documentation

Section titled “Finding Documentation”

By Feature:

  • Browse the sidebar navigation to find your feature
  • Use the search function to find specific topics
  • Check the Getting Started section for basics

By Problem:

  • Go to Troubleshooting Guide for common issues
  • Check FAQ for quick answers
  • Search for error messages or symptoms

Documentation Sections

Section titled “Documentation Sections”

Getting Started:

  • App Overview
  • Installation & Setup
  • Login & Authentication
  • Main Menu Navigation

Core Operations:

  • Replenishment
  • Picking
  • Cycle Count
  • Quality Control
  • Inventory Control
  • Returns

Settings & Configuration:

  • Settings Overview
  • User Preferences
  • Sync Settings
  • App Configuration

Hardware & Devices:

  • Camera Usage
  • Device Setup
  • Hardware Troubleshooting

How to Use Documentation

Section titled “How to Use Documentation”

  1. Identify Your Question

    What are you trying to do? What problem are you experiencing? Be specific.

  2. Find the Right Section

    Browse the sidebar or use search to find relevant documentation.

  3. Read the Guide

    Follow step-by-step instructions. Most guides include troubleshooting tips.

  4. Try the Solution

    Follow the steps exactly as written. Check for common mistakes.

  5. Check Troubleshooting

    If it doesn’t work, check the Troubleshooting section at the bottom of most guides.

Using the Troubleshooting Guide

Section titled “Using the Troubleshooting Guide”

The Troubleshooting Guide provides solutions for common problems.

When to Check Troubleshooting

Section titled “When to Check Troubleshooting”
  • Something isn’t working as expected
  • You see an error message
  • A feature behaves differently than documented
  • You’ve tried the documentation but still have issues

Common Problem Categories

Section titled “Common Problem Categories”

Connection Issues:

  • Can’t connect to warehouse server
  • Sync problems

Login Problems:

  • Can’t log in
  • Settings window won’t save

Feature Issues:

  • Feature doesn’t work as expected
  • Data not syncing
  • Scanner not working

Device Problems:

  • App crashes
  • Performance issues
  • Storage problems

Contacting Support

Section titled “Contacting Support”

If documentation doesn’t solve your issue, contact support for help.

When to Contact Support

Section titled “When to Contact Support”

Contact support for:

  • Issues not covered in documentation
  • Problems that persist after trying troubleshooting steps
  • Account setup questions
  • Feature requests or feedback
  • Technical problems you can’t resolve

Before contacting support:

  • Check documentation for your issue
  • Try troubleshooting steps
  • Note error messages or symptoms
  • Gather device information (Android version, app version)

How to Contact Support

Section titled “How to Contact Support”

From the App:

  • Use the Signup button in settings if you need account help
  • Note your warehouse name and device information

From Documentation:

  • Visit the Contact Support page for contact information
  • Include details about your issue
  • Provide device and app version information

FAQ Section

Section titled “FAQ Section”

The FAQ section answers common questions quickly.

Common Questions

Section titled “Common Questions”

Setup Questions:

  • How do I configure my warehouse?
  • What is a warehouse key?

Feature Questions:

  • How does sync work?
  • Can I work offline?
  • How do I change picking routes?

Troubleshooting Questions:

  • Why can’t I log in?
  • Why isn’t my scanner connecting?
  • Why isn’t data syncing?

Check the FAQ page for complete answers to these and more questions.

Best Practices

Section titled “Best Practices”

Check Documentation First

Most questions are answered in the documentation. Search for your specific issue before contacting support.

Be Specific

When asking for help, describe exactly what you’re trying to do and what happened. Include error messages.

Try Troubleshooting

Check the Troubleshooting Guide for your issue. Many problems have simple solutions.

Gather Information

Before contacting support, note your device info, app version, and exact error messages.

Follow Steps Exactly

When following documentation, follow steps in order. Skipping steps can cause problems.

Self-Service Resources

Section titled “Self-Service Resources”

Many issues can be resolved without contacting support.

Quick Fixes

Section titled “Quick Fixes”

App Won’t Start:

  • Restart your device
  • Clear app cache
  • Reinstall the app (you’ll need to reconfigure warehouse)

Can’t Connect:

  • Check internet connection
  • Verify warehouse name is correct
  • Check warehouse key is correct

Sync Problems:

  • Check internet connection
  • Verify warehouse server is accessible
  • Try manual sync

Documentation Resources

Section titled “Documentation Resources”

Feature Guides:

  • Step-by-step instructions
  • Best practices
  • Common workflows

Troubleshooting:

  • Problem descriptions
  • Step-by-step solutions
  • Prevention tips

Configuration Guides:

  • Settings explanations
  • Setup instructions
  • Configuration options

When to Escalate

Section titled “When to Escalate”

Sometimes you need to contact support or your administrator.

Contact Support When

Section titled “Contact Support When”
  • Documentation doesn’t cover your issue
  • Troubleshooting steps don’t work
  • You see persistent errors
  • Feature doesn’t work as documented
  • Account or access problems

Contact Administrator When

Section titled “Contact Administrator When”
  • Need warehouse credentials
  • User permissions issues
  • Warehouse configuration problems
  • Company-specific questions

Emergency Issues

Section titled “Emergency Issues”

For critical issues affecting operations:

  1. Document the Problem: Note what happened and when
  2. Try Quick Fixes: Restart app, check connection
  3. Contact Support: Use support contact with urgency
  4. Notify Administrator: Inform your warehouse administrator
Section titled “Related Resources”

Next Steps:

Getting Started:

Settings: